Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.

Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

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Dave Smith Appliance Services

Dave Smith is your local Toledo Appliance SpecialistDave Smith began working in the appliance business while still in high school in 1979. Dave started his own service company in 1993 and now has several technicians and full time office staff, mostly still a family business. Dave and all technicians are certified Master technicians, and Dave is a certified service manager as well. We are members of the United Servicers Association, Professional Servicers Association, and also a Better Business Bureau accredited member with an A+ rating. Very few service companies have this high level of accreditation.

You can email us at 
davesmith@davesmithappliance.com