Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.

Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

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Brands We Service

Dave Smith Appliance Services Offers expertise with Maytag Appliances
Dave Smith Appliance Services Offers expertise with Whirlpool Appliances
Dave Smith Appliance Services Offers expertise with Kitchenaid Appliances
Dave Smith Appliance Services Offers expertise with Jenn-air Appliances
Dave Smith Appliance Services Offers expertise with Amana Appliances
Dave Smith Appliance Services Offers expertise with GE Appliances
Dave Smith Appliance Services Offers expertise with LG Appliances

We service all major models, including high end and imports.

ADMIRAL, AMANA, ARCTIC AIR, ASKO, AVANTIUM, BOSCH, BROAN, BROWN, CALORIC, CARRIER, CHAMBERS, CLIMATROL, COLDSPOT, CORNING, CORONADO, CREDA, CROSLEY, DACOR, DAEWOO, DANBY, DUET, DYNASTY, EWAVE, ELECTROLUX, EQUATOR, ESTATE, FISHER/PAYKEL, FRIGIDAIRE, GAFFERS & SATTLER, GE, GEMINI, GENERAL ELECTRIC, GIBSON, GOLDSTAR, HAIER, HARDWICK, HE, HOTPOINT, ISE, J.C. PENNEY, JADE, JENN-AIR, KELVINATOR, KENMORE, KITCHENAID, LITTON, LG, MAGIC CHEF, MAYTAG, MODERN MAID, MONOGRAM, MONTGOMERY WARD, NEPTUNE, NORGE, O’KEEFE & MERRITT, PANASONIC, PEERLESS, PHILCO, PREMIER, PROFILE, QUASAR, RCA, REGENCY, REVCO, RHEEM, ROPER, SAMSUNG, SANYO, SEARS, SHARP, SIGNATURE, SPECTRA, SPEED QUEEN, STABER, SUB-ZERO, SUNBEAM, SUNRAY, TAPPAN, THERMADOR, TOSHIBA, U-LINE, VIKING, WESTINGHOUSE, WHIRLPOOL, WOLF, WOODS

Doing it yourself?

Go to: davesmithappliance.partsquick.com for appliance repair help and to look up parts.