Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.


Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

Security Code

Appliance Repair & Refrigeration Technician

Experience preferred but may be willing to train a candidate with previous mechanical skills.
Great work environment with a fast growing company.
Apprentice program may be available for the right candidate with a great attitude, good work ethic, and good customer service skills.

Requirements include:

  • Strong customer service skills.
  • Must be willing to cross train on other products.
  • Must be mechanical and have excellent trouble-shooting and problem solving skills.
  • Research parts by model number.
  • Must be computer literate, great with details, numbers, and accuracy.
  • Must be punctual, courteous, clean and well groomed.
  • A background, drug and driving screening will be required.

Excellent pay and benefits.

Submit a resume to: DSmith@DaveSmithAppliance.com

Customer Service Representative (CSR)

Excellent pay and benefits! Part time and full time positions available.
Great work environment with a fast growing company.

Requirements include:

  • Minimum of 2 years supplying excellent customer service, telecommunications and/or sales experience helpful.
  • Extremely detail oriented, great penmanship and great with numbers and margins.
  • Must be punctual, courteous, clean, and well groomed.
  • A background in computers and data entry is also required.

Duties include:

  • Answer phones and schedule service appointments.
  • Accurately and promptly bill multiple vendors.
  • Follow up on billed claims to insure proper processing.
  • Maintain excellent relationship with all vendors.
  • Scan, file, and organize office documents.
  • Marketing through direct mail design.
  • Other miscellaneous tasks as needed.

Submit a resume to: DSmith@DaveSmithAppliance.com