Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.


Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

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Dave 's Tips

Welcome to Dave's Tips! Dave will pop in periodically and post helpful information to keep your appliances in good repair (and make your life just a little easier).

Have a question? Please use our Contact Form and, you never know, the answer may just make it onto this page.


What is Freezer Burn and What Can You Do About It?

What is Freezer Burn? Sometimes the food that you have entrusted to your freezer develops a disgusting metallic and grimy taste.  You will just want to spit it out.  The texture becomes like putty and the coloration shifts to grey.  … Read More

Avert Catastrophic Flooding by Replacing Your Washing Machine Supply Hoses

The hose that links your clothes washer to its water supply is one of the most unassuming of appliance parts, yet its failure could generate overwhelming devastation to your home.  If it bursts, water will continuously spray out.  This can … Read More

Clean Every Dish by Loading Your Dishwasher Right

If your dishwasher is not cleaning every item thoroughly and consistently, your problem may not be that the appliance is broken.  Poor performance could be due to the fact that you are not using good strategy when arranging dishes in … Read More

Questions of Microwave Safety

Of all household appliances, the microwave oven is probably the most mysterious.  Most people know little about how it operates, and rumors abound of radiation leaks and mutated food.  While some of these stories have small elements of truth behind … Read More

Make Your Glass-Ceramic Range Cook Consistently with the Right Cookware

The glass-ceramic range is a fascinating and attractive option for your cooktop.  While different manufacturers might refer to these cooktops as either glass or ceramic, they are actually a blend of both.  This yields the expandability of ceramics and the … Read More

Proper Maintenance of Your Refrigerator Door Gasket

One way to make your refrigerator run more efficiently is by keeping the door gaskets, the rubber seals around the doors, well maintained.  In the long term, this will prevent the need for repairs and save electricity, which is no … Read More

Stinky Washer – That Can be Fixed!

The clothes washing machine, with its moist, dark interior and its accumulations of soap and grime, is the perfect place for molds and mildews to thrive.  This is especially true in damp basements and during humid weather.  Front load washers … Read More

Solving Your Oven Baking Problems

Q. My oven isn’t baking properly, how can I tell whether I am doing something wrong or if it is my oven that is faulty? Answer There are many factors that can affect your baking results: Pan Finish Dark pans … Read More

Tackling Your Oversudsing Dishwasher

Sometimes soap suds will pour out of your dishwasher as it runs. This can result in a huge mess that can cover the entire kitchen, and streaky dishes to boot. Then again, oversudsing can be less severe; at times the … Read More

Should I Repair or Replace My Broken Appliance?

Any time an appliance fails you are faced with a dilemma: Should I purchase a new machine or should I have it repaired? Many people choose to throw away a good appliance when it would be more appropriate to fix … Read More

Oven Use Tips for Holiday Cooking

Dave’s Tips Christmas and Holiday cookies depend on a very well preheated oven and good quality, shiny pans to prevent the delicate, thin cookies from excessive bottom browning. Cookware, especially cookie sheets, can darken with age. An old cookie sheet … Read More

Avoiding Dryer Fires through Routine Service and Repair

A clothes dryer that is not properly maintained can be the most dangerous of household appliances.  There are over fifteen thousand dryer fires in the United States annually.  If you took off the panels that conceal the inner workings of … Read More

Condenser Coils Cleaning Guide

One of the best ways to keep your refrigerator healthy is to periodically clean its condenser coils.  It is actually a simple task in most cases.  Once you know how to recognize the coils, the job is completely straightforward.  It … Read More

Proper Use of HE (High Efficiency) Laundry Detergents in Front Loading and HE Machines

The purpose of laundry detergent is, of course, to clean, to remove dirt, sweat, and odors that have accumulated and leave you with a fresh article of clothing. In order to accomplish this goal, laundry detergents must not only clean … Read More