Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.

Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

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Gas and Electric Ovens in Northwest Ohio

Oven Repair in Nortwest Ohio and Southeast MichiganThe oven is among the most used household appliance. Fundamentally, it is a thermally insulated chamber that serves the purpose for heating, drying and baking foods. Gas and electric ovens are usually easy to fix because the various components are easy to dismantle and replace. Although there are several kinds of ovens offered in the industry nowadays, by far the most typically used are the gas and electric ovens.

The main concerns with gas ovens involve the mechanism that provide and ignition of gas in the oven. The big problems with electric ovens involve defective heating constituents. Faulty ovens must be serviced with out any delay in order to stay away from even bigger problems that may become too expensive to repair and result in having to purchase a brand new unit. Here are some tips to keep your oven working and prevent a malfunctioning problem.

  1. Get your oven sensors checked thoroughly. Generally, on account of faulty oven thermostats and sensors, electric ovens fail to transmit adequate heat. It's essential to follow what the ovens owner's manual specifes and you will be able to test your oven with an ohmmeter.
  2. Think about checking the seal around the oven door to see if it's torn or cracked. If it is, heat may be seeping out.
  3. If the heating component of your oven isn't getting hot at all, you should check the energy source of the oven. You should also the electrical outlet or the oven cord. If the power source is working fine, you should us an ohmmeter soon after following the directions in the owners manual. The problem could also be caused by a loose wire connection, so that may be something you should look for as well.
  4. When you own a gas oven which is not heating up at all, it's essential to do a thorough check on the source of gas supply. See if your oven is obtaining the right amount of gas needed. The gas orifice needs to be clean and clear of any obstructions. If all these seem to be operating fine, you need to check the piolet light. Another widespread issue with gas ovens are a faulty valve.
  5. Any defect within the self-cleaning latch of the oven may possibly result in malfunctioning of the whole device.

Oven repairs done by a professional is the safest way to fix your problems. Dave Smith Appliance Services offers Toledo a business that gives professional services on household appliances.