Customer Satisfaction Survey

In order to better service our customers we need to know what we are doing well and what we are not.
Please fill out the survey below and let us know how we did with our service and repairs.
Thank you for your assistance.

Scale: 5=Completely Satisfied 4=Mostly Satisfied 3=Somewhat Satisfied 2=Mostly Dissatisfied 1=Completely Dissatisfied

1. Was your call answered in a friendly, helpful and efficient manner?
5 4 3 2 1

2. Was your service appointment convenient for you? 5 4 3 2 1

3. Did we repair and/or diagnose your appliance in a timely manner?
5 4 3 2 1

4. Was our technician clean, neat, professional and friendly? 5 4 3 2 1

5. Did our technician leave the work area and the appliance clean? 5 4 3 2 1

6. Was your appliance repaired or diagnosed to your satisfaction? 5 4 3 2 1

7. How would you rate your overall experience with our company? 5 4 3 2 1

8. Did our technician explain that we service all types of appliances and/or ask if any other appliances need attention? Yes  No

9. Did our technician leave you a sticker and/or magnet? Yes  No

10. Would you use our company again and recommend us to others? Yes  No

Was there an employee who was especially helpful?
If so, could we have their name?

Comments or Question

You have my permission to publish my comments. Yes  No
Your Name (First and Last Name is Required)

How were you referred to our company?
Family/Friend  Previous Customer  Yellow Pages  Retailer  Manufacturer
Internet/Website  Other:

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Fixing Your Washing Machine

Your washing machine is an important part of your daily or weekly life depending on how often you spend your time washing clothes can be a big factor in its importance to keep it running. Initially a washing machine is very heavy for two main factors one will be the motor, and the other may be the counterweight for the motor to make positive the washing machine will not flip. There's also the agitator which everyone sees once they open there washing machine it really is that large tube in the middle. Then you also have dampers to help minimize the vibrations. If your washing machine is shaking and generating plenty of noise when it spins the problem could be one of the dampers.

Washer Repair in Nortwest Ohio and Southeast MichiganThere is certainly also a great deal of plumbing involved within your washing machine, which can make issues a bit bit more complicated. Along with a gearbox and inner tube you may see that a washing is a lot extra complicated then it looks. When you have to worry about both plumbing and electrical issues it can be nerve racking to make quick judgments on what steps to take. The best thing for you to do would be to call a professional that deals with these types of appliances everyday.

Some of the issues that may be associated with needing a professional for you washer repair are leaking washers or poor draining issues. Sometimes a person uses too much detergent it may cause the washing machine to clog or by fill the machine with far more clothes than it can handle. This will cause the machine to over work and could possibly get over heated or not be able to spin and break. There are many factors that can contribute to a machine malfunctioning. So when this happens just remember that Dave Smith Appliance Services in the Toledo area will be there to help you with any washer repair services.