We’ve all been there – you have a dinner party planned for the upcoming weekend, and suddenly your stove or oven aren’t working. Or, you’ve just dumped your avalanche of laundry into the washing machine only to discover that it won’t turn on. It always seems to be the worst possible timing. And now you need to contact an appliance repair service.
But how do you weed through all the appliance repair companies to find a reputable service that will work in your best interests? Following are 5 questions to ask to ensure that you find a quality appliance repair service you can trust:
How Experienced Are They?
Years of service experience matter. You want an appliance repair service that has been in business for a long time, and has built a solid reputation within the community. You also want highly trained and experienced technicians who are not working your job as their first trial run. Look for technicians certified as Master Technicians who are members of the United Servicers Association or Professional Servicers Association to ensure that you are working with a company and specialists who are highly experienced.
How Quickly Will They Be Available?
It is likely that your out-of-order appliance is creating at least a minor inconvenience for you. Why wait excessively long for service? Seek out an appliance repair service that can work with you quickly. Premier services can usually get to you within 24 hours.
Do They Offer A Warranty?
Reputable appliance repair companies stand behind their work, and are happy to guarantee it. They understand that their reputation is only as good as the quality of work that they do. Ensure that you only work with services that provide a warranty, and that the warranty does not expire imminently.
Are Technicians Paid On Commission?
This is critical to understand, as commission-based technicians have a significant incentive to increase your costs in terms of the parts or services they offer. Only work with appliance repair technicians who are not paid on commission, and who are therefore motivated by reputation and quality of work without unnecessary upsells.
Do They Charge By The Job Or The Hour?
Be wary of appliance repair services that charge by the hour. Hourly pay means that you will never quite be certain how long the entire job will take, potentially blowing your budget. Opt instead for services that charge a flat rate for the entire job. You will then understand exactly what total costs will be upfront, and save yourself any last minute surprises.
Here at Dave Smith Appliance Services, we proudly meet all these recommendations and more! We have been in business for almost 23 years, and Dave Smith began working in the appliance industry back in 1979. All of our technicians are Certified Master Technicians (Dave is also a Certified Service Manager), and we are members of both the United Servicers Association and Professional Servicers Association. We are proud of our Better Business Bureau A+ rating and offer a Limited Lifetime Warranty on our work. In addition, we can usually service within 24 hours, our technicians are NOT paid on commission, and we charge a flat fee per job that is typically 10-20% less than Blue Book.
We take pride in our work, and would love to help you with your appliance repair needs. Please contact us for more information today.