Common Questions

We understand that not everyone knows about the ins and outs about their appliances. So we have answered a few of the common questions that we receive from our customers.

We Offer:

  • Fast service – usually within 24 hours.
  • Locally owned family business.
  • Our office staff is empathetic and friendly.
  • Our technicians are not paid commission, there is no incentive for them to increase your costs.
  • Personal service
  • Our technicians are factory trained and authorized for most brands.
  • We stand behind our work and offer a Limited Lifetime Warranty (see details).
  • Time and cost effectiveness. We charge by the job, not by the hour. Our low flat rates are generally 10-20% below average Blue Book.
  • Discounts – ask your phone representative or technician for details.

 

Servicing your appliance in your home is very convenient, but keep in mind that in the process of the repair we will be opening up your appliance and exposing hazardous electrical parts and wiring, sharp edges, moving parts, and other dangers. We require that for your and your family’s safety, as well as the safety of our technician, please keep everyone at least four (4) feet from the appliance while we are servicing it. (This includes your pets, we like them too!) However, please don’t go too far away, as your technician will need to ask you questions to aid in the diagnosis and evaluation of your appliance. We may need your help in locating your circuit box, water/gas shut offs, and we will need to show you the problem and explain the repair and pricing. Always feel free at any time to mention any information that might be helpful.

Yes, there are many costs involved in a service call to your home and they begin long before the technician rings your doorbell. Travel time, office expenses, wages, phones, insurance, gas and truck, etc. There are too many to mention them all here. Our service call charge barely covers and sometimes exceeds our costs, as we try to keep this charge minimal. The service call charge includes travel time and travel costs, as well as minimal diagnostic time cost, and varies depending on product.

A first time completed repair is our goal. We work very hard at attempting to repair your product on the first trip; it is more convenient for you and also lowers our costs. We stock most fast moving parts on our trucks, and we bring more when available. However it is still sometimes necessary to order a part. In those cases, there is NO additional service call charge for the return trip.

Our limited labor warranty in regard to correcting defects in our workmanship is lifetime – there is no time limit. However, if a part fails owing to a manufacturer’s defect or normal use and wear our labor is covered for 90 days. The service call charge is warrantied for 30 days only on the same machine. There is no warranty against additional or more extensive repairs, against other problems that may occur on the same machine (even if involving identical symptoms), or against incidental damages. Parts carry the manufacturer’s warranty, which is usually 30-90 days. After the manufacturer’s warranty expires we will add our 10 year prorated part warranty at no additional charge. Residential customers only, commercial use is manufacturer’s warranty only. Part warranty prorate schedule:

We service most of Northwest Ohio and Southeastern Michigan including all of Toledo, OH and vicinity, Wood County to Bowling Green, Ohio, Adrian and all of Lenawee County in Michigan, and Monroe and most of Monroe County.

Ohio zip codes that we service: Toledo, Ohio: 43602, 43604, 43605, 43606, 43607, 43608, 43609, 43610, 43611, 43612, 43613, 43614, 43615, 43617, 43623, 43624, 43635, Curtice OH. 43412, Bradner OH. 43406, Genoa OH. 43430, Luckey Ohio 43443, Millbury OH. 43447, Pemberville OH. 43450, Rossford OH. 43460, Stony Ridge OH. 43463, Walbridge OH. 43465, Berkey OH. 43504, Delta 43515, Grand Rapids OH. 43522, Haskins OH. 43525, Holland OH. 43528, Lyons OH. 43533, Maumee OH. 43537, Metamora OH. 43540, Monclova OH. 43542, Perrysburg OH. 43551, Swanton OH. 43558, Sylvania OH. 43560, Waterville OH. 43566, Whitehouse OH. 43571, Northwood OH. 43619,

Michigan area zip codes: Dundee MI. 48131, Erie MI. 48133, Ida MI. 48140, Lambertville MI. 48144, La Salle MI. 48145, Luna Pier MI. 48157, Manchester MI. 48158, Milan MI. 48160, Maybee MI. 48159, Monroe MI. 48161, Monroe MI. 48162, Saline MI. 48176, Samaria MI. 48177, Temperance MI. 48182, Addison MI. 49220, Adrian MI. 49221, Blissfield MI. 49228, Britton MI. 49229, Brooklyn MI. 49230, Cement City MI. 49233, Clayton MI. 49235, Clinton MI. 49236, Deerfield MI. 49238, Hudson MI. 49247, Jasper MI. 49248, Manitou Beach MI. 49253, Morenci MI. 49256, Onsted MI. 49265, Ottawa Lake MI. 49267, Palmyra MI. 49268, Petersburg MI. 49270, Riga MI. 49276, Sand Creek MI. 49279, Somerset MI. 49281, Somerset Center MI. 49282, Tecumseh MI. 49286, Tipton MI. 49287, Weston MI. 49289

Yes, we service almost every brand, any type of appliance. We also service imports and high end products. Our Technicians take part in ongoing training and are certified to service most different brands of appliances. We repair most appliance brands including: Admiral,Amana, Arctic Air, Asko, Avantium, Bosch, Broan, Brown, Caloric, Carrier, Chambers, Climatrol, Coldspot, Corning, Coronado, Creda, Crosley, Dacor, Danby, Duet, Dynasty, Ewave, Electrolux, Equator, Estate, Fisher & Paykel, Franklin, Frigidaire, Gaffers & Sattler, GE, Gemini, General Electric, Gibson, Goldstar, Haier, Hardwick, HE, Hotpoint, Ise, J.C. Penney, Jade, JennAir, Kelvinator, Kenmore, Kitchen Aid, LG, Litton, Magic Chef, Maytag, Modern Maid, Monogram, Montgomery Wards, Neptune, Norge, O’Keefe & Merritt, Panasonic, Peerless, Philco, Premier, Profile, Quasar, RCA, Regency, Revco, Rheem, Roper, Samsung, Sanyo, Sears, Sharp, Signature, Spectra, Speed Queen, Staber, Subzero, Sunbeam, Sunray, Tappan, Thermador, Toshiba, U-Line, Viking, Westinghouse, Whirlpool, Wolf, and Woods.

dave